Multidrop Driver App - FAQs
📱 SORSS Driver App – Frequently Asked Questions
(Android & iOS)
Before reporting issues or starting a route, please ensure your app is up to date. Updates include small bug fixes and new features.
App Charge: ÂŁ1.25 per route
Current Android Version: 1.1.10
Current iOS Version: 1.1.5
🔄 General Usage
Q: How do I download the app?
A: Search for "SORSS Driver App" on Google Play or Apple App Store.
Q: What triggers the app charge?
A: A charge applies once you log into a route and location data is submitted, even for testing.
Q: Do I need an internet connection?
A:
- Yes – to log in and download route details
- No – once logged in, offline mode is supported for delivery. Data is queued and posted when reconnected.
đźšš Orders & Routes
Q: How do I trigger arrival at a destination?
A: Either tap the order and select “Yes” when prompted or press-and-hold the order on the overview screen to select "Arrive."
Q: I can’t scan a product label – what do I do?
A: Tap and hold on the product to enter a manual scan note explaining the issue.
Q: Can I deliver out of order?
A: Yes. On the overview screen, press and hold the order, then select “Make Active Order.” This logs a manual route deviation.
Q: Where can I view recipient contact details?
A: Tap or hold an order to view contact and address info.
Q: I can’t complete an order. Why?
A: All product labels must be scanned (or manually noted) before the “Finish” button will appear.
🔋 Device & App Performance
Q: Why is the battery draining fast?
A: The app posts live location data frequently. Keep the phone on charge while driving to prevent drain.
Q: My app crashes or is slow.
A: Free up device storage, close unused apps, and avoid older low-memory phones for best performance.
Q: After updating, the app isn’t working right.
A: Log out and back in to clear the cache after an update.
🔧 System & Settings
Q: How do I customise Vehicle Checks?
A: Go to System > Settings, update:
- Morning App Vehicle Check Labels
- Evening App Vehicle Check Labels
Use commas to separate multiple checks.
Q: Can I turn off Vehicle Checks?
A: Yes. Clear the labels under the vehicle check settings.
Q: Can I disable product scanning?
A: Yes. Go to the route screen and untick “Allow App Label Scanning.”
Q: How do I set custom failure reasons?
A: Update the Fault and Non-Fault Failure Reason Lists in System > Settings.
đź“· Media, ePOD & Uploads
Q: I can't see images on the system.
A: If images are corrupt or fail to post, re-upload them manually from the gallery.
Q: How do I keep a photo backup?
A: Take photos with the phone’s native camera app, then attach them in the SORSS app to retain a copy.
Q: How do I download or print the ePOD?
A: Open the “View ePOD” link, right-click and choose “Print” or press Ctrl + P to save or print.
🌍 Tracking & Messaging
Q: How does live tracking work?
A: The app submits location and speed data periodically to the server, shown under Routes > Live Map.
Q: How do I send the driver an app message?
A: Use the “SEND DRIVER APP NOTIFICATION” button at the top of the route view. If it doesn’t show, the device hasn’t sent a token.
📤 Data Sync & Offline Mode
Q: How do I post offline data or refresh orders?
A: Tap the refresh icon (globe with arrows) in the top-right corner of the app.
Q: The app hasn’t posted data – what now?
A: Reasons may include:
- Large photo/data size or
- Poor network signal
Contact support with a screen recording, handset make/model, OS version, and clear steps to reproduce.
🧾 Other
Q: What if the app version is old or broken?
A: Force log out, update via the app store, and log back in to reset everything.
Q: Why don’t my images appear?
A: Possibly due to a failed upload. Re-debrief and reattach photos from your gallery.
📬 Still Need Help?
If your question wasn’t answered here, or you need support, please contact: