Multidrop Driver App - Order Failure With Manual Scan Note
SORSS Driver App - Order Failure With Manual Scan Note
❌ Failing a Delivery with Manual Scan Notes
If you’re unable to complete a delivery and label scanning is required (or partially required), follow these steps to debrief the drop correctly:
🛑 1. Open the Drop
- Tap the drop you're working on
- When prompted, confirm you’re at the delivery location by tapping Yes
📋 2. Review Order Details
- Use the tabs at the top to check:
- Recipient details
- Service type
- Product list
📝 3. Scan the Products or Enter Manual Notes
If label scanning is:
- Enabled – scan the product(s) if possible
- Not possible (e.g. damaged/dirty labels) –
- Press and hold on each product
- A note box will appear for you to manually describe the item
- Enter a brief note confirming visual verification
You can scan some and manually note others if needed.
📤 4. Debrief the Order
- Tap Finish (top-right)
- When asked Was this order delivered successfully?, tap No
📂 5. Select a Reason for Failure
- Choose the most appropriate reason from the list:
- Refused
- Missing
- Damaged
- Not Home
- Other...
- Add any relevant notes explaining what happened
- Attach photos as evidence if required (e.g. damaged item, no safe place, etc.)
✅ 6. Submit
- Tap Complete Delivery
- Once posted successfully, you’ll return to the main screen
🔎 Delivery Status Colours & Icons
Left Side – Data Status:
- 🟥 Red – Failed to upload
- 🟧 Amber – Saved offline, refresh when online
- 🟩 Green – Uploaded successfully
Right Side – Drop Icons:
- 🔵 Blue icon – You’re currently on this drop
- ✅ Green tick – Delivered successfully
- ❌ Red cross – Delivery failed
❓ Need Help?
Still unsure or having trouble? Reach out to support for help with the Multidrop Drivers App.