Multidrop Driver App - Order Success with Product Label Scan
SORSS Driver App - Order Success with Product Label Scan
✅ Completing an Order with Label Scanning in the Multidrop Drivers App
Follow these steps to successfully complete a delivery:
1. Open the Active Drop
Tap the drop you're working on to open it.
A pop-up will appear asking if you're at the delivery location — tap Yes to update live tracking.
2. Review the Order Details
Use the tabs at the top to check:
- Recipient details
- Service level (e.g. 2-Man, Room of Choice)
- Product info (parts, weight, etc.)
3. Scan the Labels or Add a Manual Note
If scanning is enabled:
- Tap Scan All at the bottom
- Use your camera to scan each label
- A beep or tone will confirm each successful scan
If scanning is not enabled, skip this and go to Step 5.
To add a manual scan note, follow the instructions provided here.
4. Finish the Order
Once all labels are scanned (or manual notes are added), tap Finish (top right).
You’ll be asked:
- Was the order delivered successfully?
- Select Yes or No
- For failed deliveries, follow the guidance in the app for rejected or failed drops.
5. Signature & Confirmation
- If required, show any custom Terms & Conditions
- Ask the recipient to sign the screen (tap the box to enlarge)
- Fill in:
- Their name
- Any delivery notes
- Any photos of the delivery
- Tap Complete Delivery
You’ll return to the main screen — the drop is now complete.
🔍 Order Status Codes & Icons
Left Side (Debrief Status Colour):
- 🟥 Red – Data failed to upload
- 🟧 Amber – Data stored offline (tap Refresh when online)
- 🟩 Green – Data successfully uploaded
Right Side (Drop Icon):
- 🔵 Blue icon – You are currently active on this drop
- ✅ Green tick – Drop successfully completed
- ❌ Red cross – Drop was not completed successfully
Need Help?
If you have any questions or issues using the Multidrop Drivers App, please contact us for assistance.