Multidrop - Warehouse Stock Import

I've tried to import an order file but I keep getting an error?

If you are uploading our standard (.xlsx) file and you're receiving an error, or, you're uploading a .csv file in the same layout then please check the following:

  • Filename - this should not contain any symbol other than an underscore ( _ ) and no commas (,) or ampersands (&), please also remove any spaces.
  • Tab Name - in the .xlsx file, the tab name should be called 'Data' and nothing else.
  • Cells - the cells with data in should not contain invalid symbols such as commas (,) which, in a CSV file can split the data incorrectly and cause an error or quotation marks which are sometimes used in product descriptions (") as this can also cause errors when uploading.  If you wish to show inches in a description simply use two apostrophes to replicate this ('').

Tried all of the above and still getting an error? 

Please make sure you're uploading a file that is using our default file layout with matching headers by comparing it to the original file downloaded from the system - you can download a copy of our blank .xlsx file from the warehouse section to compare your file with.  

If you're copying and pasting data into our file ensure you're pasting the data into the file as 'values' to maintain the file integrity rather than overwriting the cell settings.

If you need to learn more on pasting values instead of formatted data check out this tutorial - 9 Ways to Copy and Paste as Values in Excel | How To Excel