Multidrop - SMS Notifications

📱 Why Am I Sending Multiple SMS Messages to One Recipient?

This usually happens because the same mobile number has been entered into multiple contact fields on the order.

🔍 How It Works:

The system checks each of the following contact fields:

• Mobile
• Home
• Work

If it detects a valid mobile number in any of these, it sends an SMS to each unique entry.
If the same number appears more than once, the system treats each instance as a separate recipient and sends duplicate messages.

✅ How to Fix It:

• Only enter the mobile number once, in the Mobile field.
• If the recipient has a landline, enter that in the Home or Work field instead.
• Avoid copy-pasting the mobile number into multiple boxes.

By keeping the mobile number in just one field, you'll ensure the recipient receives only one SMS notification.